| • | When can I start redeeming my WorldMiles? |
| You can start redeeming your WorldMiles once you accrue 10000 WorldMiles in your account and have minimum of 3 WorldMiles transactions |
| • | How can I redeem my WorldMiles? |
| You can redeem your WorldMiles against flight tickets online on www.myworldmiles.com or by calling WorldMiles Customer Service Center on (020) 6000 6160. |
| • | Do I have to pay anything for the redemption tickets? |
| When you redeem your WorldMiles for flight tickets, they come absolutely free of cost to you. Not just that, there are no restrictions or blackout periods for redemption tickets either. |
| • | Where can I find out the number of WorldMiles required for the various flight rewards? |
| You can use the redemption calculator or view the redemption charts online on www.myworldmiles.com |
| • | Can I redeem my WorldMiles for tickets for my family? |
| Yes, you can redeem your WorldMiles for family members and friends. Simply login to request for redemption for your family & friends. |
| • | For redemption rewards, must the credit card holder be a part of the traveling group? |
| No, for redemption rewards, the credit card holder need not be part of the traveling group. |
| • | Can I make an online booking for a child below 12 years of age? |
| Online redemption booking cannot be done for a child below 12, if he/she is traveling alone. To redeem for a child under 12 traveling alone, please contact the WorldMiles Customer Service Center on (020)60006160. |
| • | Can I amend the itinerary on my reward ticket if it has already been issued? Can I also make amendments if I have flown one way already? |
| No, once the request for redemption is placed, you cannot modify or cancel the reward ticket. There is no refund for re-issuance of partially used tickets. |
| • | What is the validity of my Worldmiles? |
| Your WorldMiles are valid for a period of 24 months from the end of the calendar month in which the miles are credited to your account. |