The following terms and conditions ("Terms and Conditions") set forth the contractual agreement between Loylty Rewardz Mngt Pvt Limited ("Loylty Rewardz") and the Member (as defined herein) for the WorldMiles Program (as defined herein). These Terms and Conditions shall be read in conjunction with such other terms and conditions as may be imposed by IndusInd Bank Ltd., India ("IndusInd Bank") including the Cardholder Agreement and Ezeego One Travels and Tours Private Limited ("Ezeego1") and any other Program Partners ("Program Partners").
Members are advised to read, understand and accept these Terms and Conditions prior to using the website www.myWorldMiles.com or IndusInd Bank WorldMiles Credit Card. In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the same meaning as set out hereinafter:
USE OF SITE
Information concerning Loylty Rewardz or any of their subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is clilected, stored, or processed is the property of Loylty Rewardz and is confidential except for the necessary disclosures required by law.
Loylty Rewardz hlids the copyright in respect of this site, and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Loylty Rewardz, and/or their third party providers and distributors, except that the Members may download, display and print the materials presented on this site for their personal, non-commercial use only. The Member may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodliogy having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of Loylty Rewardz. The Member agrees that they will not transmit or otherwise transfer any web pages, data or content found on this site to any other computer, server, website, or other medium for mass distribution or for use in any commercial enterprise. Unauthorized use of this site and/or the materials contained on this site may viliate applicable copyright, trademark or other intellectual property laws or other laws. Member must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and the Member must not alter, obscure or obliterate any of such notices. The use of such materials on any other website or in any environment of networked computers is prohibited.ACCURACY OF INFORMATION
Loylty Rewardz does not warrant or guarantee the accuracy or completeness of the information provided on this site. Under no circumstances will Loylty Rewardz be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The information on this site may be changed or updated without notice. Loylty Rewardz may also make improvements and/or changes in the products, services and/or programs described on this site at any time without prior notice.
ENFORCIBILITY OF THESE PROVISIONS
Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of Loylty Rewardz. Provisions not otherwise held invalid shall remain in force.
The Member shall take precautions to ensure that whatever they select for use is free of such items as viruses, worms, trojan horses, malicious codes and other items of a destructive nature. IN NO EVENT WILL Loylty Rewardz BE LIABLE TO ANY MEMBER FOR ANY LOSS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS WEBSITE, OR ANY OTHER HYPERLINKED OR INTERFACED WEBSITE OR DUE TO ACCESSING DATA RESIDING ON THIRD PARTY SERVERS NOT BELONGING TO Loylty Rewardz.
The information provided on this site is distributed with the understanding that Loylty Rewardz is not providing professional advice of any type. If you have a question requiring professional advice, such as question relating to law, tax or financial planning, please seek the advice of a qualified professional in the relevant field.
WARRANTIES Loylty Rewardz specifically disclaims all warranties with respect to this site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. Loylty Rewardz shall not be liable for any damages resulting from the use or misuse of this site or the information on this site.
PRODUCTS & SERVICES
The information on products and services provided on this site is for general description purposes only. Furthermore, not all the products or services are available in every state or country. Members are requested to contact Loylty Rewardz for details regarding terms and conditions, exclusions, products and services.
Members will have to limit themselves as per normal baggage policy of the airlines in the respective class that they have chosen to fly. Any excess baggage that a Member carries shall remain their responsibility. Any loss of baggage by the airlines or the Member will be the sole responsibility of the airline and the Member. Normally in economy class 20kgs is permitted however if the Member is traveling to US/ Canada they are permitted to carry 2 pieces as check in and 1 piece as cabin baggage. Members are requested to kindly refer to the baggage rules of the individual airlines as the same gets updated from time to time.
Health and Insurance
It is advisable that the Member acquires adequate insurance cover to secure their life health and property. Member can purchase the same from Loylty Rewardz site. Members health and good life is of utmost importance to Loylty Rewardz.
All online payments that happen for any of the products booked via www.myworldmiles.com site are secure. This site does not store any credit card details in their database or in any data backup system or retrieval systems. Once a Member is ready to transact the Member is transferred to a bank site.
Ezeego1 reserves the right to determine the amount of refund value in case of cancellation and amendments. The decision on the quantum of refund will be final as made by Ezeego1. The refund will be made in the name of the Member. There will be no refund for unutilised services unless specified. All cancellation and amendment charges will be as per the standard airline/ service provider pliicies.
Procedure for offline redemptions
There would be no charges for stopovers included in a WorldMiles flight ticket itinerary, where stopovers are at connecting points on the most direct route between the origin and destination.
CHANGES & CANCELLATION OF WORLDMILES FLIGHT TICKETS
WorldMiles Flight tickets issued by Loylty Rewarz are valid only for the date printed on the face of the ticket and cannot be changed or extended under any circumstances.
Changes to WorldMiles flight tickets are not allowed.
Cancellation of WorldMiles flight tickets is not permitted. In the event of a cancellation, redeemed WorldMiles will not be credited back into the Membership account and shall be deemed as utilized.
WorldMiles for WorldMiles flight tickets that have not been cancelled and are not utilized will not be re-credited to the Members account and shall be deemed as utilized.
In the event of a no-show on WorldMiles flight tickets (Members who do not present themselves in time for their booked flight) the redeemed WorldMiles will not be credited back into the Membership account and shall be deemed as utilized.
PROFILING – UPDATING MEMBER DATA
COMMUNICATION / CORRESPONDENCE
Members will be emailed a monthly statement reporting all the activities recorded in their WorldMiles Membership account since the statement for the previous month. The summary statement indicates the WorldMiles earned. The statement will combine FlightMiles, SpendMiles and PartnerMiles earned on a monthly basis.
In case of a dispute regarding computation of WorldMiles, Loylty Rewardz may require proof of travel including the retained segment of the boarding pass, WorldMiles e-ticket and passenger receipts for the sector claimed to have been flown. Claims must be lodged in writing or on WorldMiles website no later than 2 months from the date of travel.
WorldMiles Membership Account statements are also available online at the WorldMiles website. A Member can access the statement details by logging into his/her WorldMiles Membership Account on WorldMiles website with his/her WorldMiles login and password.
AUDIT & DISQUALIFICATION
Loylty Rewardz reserves the right to audit the Members WorldMiles Membership account at any time, without notice to the Member, to ensure compliance with the terms and conditions of the WorldMiles program, conditions of carriage (which apply to all guests) and applicable governmental regulations.
Conditions of carriage include a prohibition against actions involving fictitious multiple bookings. In the event that the audit reveals discrepancies or isliations or fraud, the processing or WorldMiles flight tickets and mileage summaries may be delayed or suspended until such discrepancies, violations or fraud is resolved.
The WorldMiles Membership account of any Member breaching or viliating the terms and conditions may be withheld (e.g. WorldMiles may not be redeemed from a withheld WorldMiles Membership account).
Loylty Rewardz may impose charges on such Members by deducting WorldMiles from their WorldMiles Membership accounts.
Loylty Rewardz also reserves the right to disqualify any Member from further participation in the WorldMiles Program if in Loylty Rewardzs sole judgment; such Member has breached the terms and conditions or viliated the conditions of carriage or any of the rules described herein.
Data in physical form will be retained by Loylty Rewardz up to a maximum of 3 months after which Loylty Rewardz may, at its option, preserve an electronic copy of the same.
TERMINATION OF MEMBERSHIP
If a Member wishes, he/she may terminate the Membership by providing notice in writing and by surrendering the IndusInd Bank WorldMiles Credit Card to IndusInd Bank Customer Service. However, such termination of Membership by a Member shall not relieve him/her from any obligations, which are intended to survive, or by its nature survives the termination of WorldMiles Membership Account. The Member will not be then bound by any continuing obligations under these Terms and Conditions.
Cancellation of the IndusInd Bank WorldMiles Credit Card will automatically result in cancellation of the Membership. Loylty Rewardz and the Program partners may at any time in its discretion terminate or suspend the Membership of any Member and /or the right of any Member to use the WorldMiles Program privileges. In case of such termination by Loylty Rewardz or the Program partners, WorldMiles in the WorldMiles Membership account of such Member shall stand forfeited. In the case of suspended Membership, Loylty Rewardz may in its discretion, debit WorldMiles and/or request undertakings in respect of future conduct to revive the Membership.
On the death of a Member, the WorldMiles Membership account will be closed. However, the Members legal heir, on production of relevant documents can redeem the WorldMiles available in the deceaseds WorldMiles Membership account, subject to the validity of the WorldMiles and the Membership itself.
CHANGE OR TERMINATION OF PROGRAM
LIMITATION OF LIABILITY
SUGGESTIONS & COMMENTS
If you have any questions or suggestions please feel free to email us at email@example.com